The owners of “GlamourEdge Salon” faced a typical problem for a growing service business: their receptionists spent most of the day answering phones, manually checking schedules in Google Sheets, and confirming appointments. Clients calling during peak hours often couldn’t get through.
Worse, all inquiries sent via WhatsApp after the salon closed were left unanswered until the next morning. In the competitive beauty industry, this meant losing bookings to salons that offered an easier online booking process.
NexaroAI deployed an intelligent AI Agent that became the salon’s digital receptionist, available 24/7 directly on their business WhatsApp number.
We built a central system in n8n that not only holds natural conversations with clients but also manages the salon’s schedule in Google Sheets (which the team was already using) in real-time.
How this n8n workflow operates:
Message Received (Twilio): A client texts the salon’s WhatsApp number (e.g., “I’d like to book a haircut with Kate for next Tuesday”).
Intent Analysis (AI Agent): The AI Agent (powered by OpenAI) instantly analyzes the message. It understands if the client wants to book, change, or just ask about a service price.
Schedule Check (Google Sheets): The agent connects to the salon’s Google Sheet, which acts as its database. It checks in real-time for available services, pricing, and open time slots with the specific stylist (Salon Services, Suggest Stylist, Opening Hours).
Booking: After the client confirms a suitable time slot (proposed by the bot), the workflow automatically books the appointment, writing the client’s details into the main schedule in Google Sheets (Booking Services).
Confirmation (Twilio): The client immediately receives a WhatsApp confirmation with a summary of their appointment.
The deployment of the AI agent completely transformed the salon’s front desk. Receptionists can now focus 100% of their attention on serving the premium clients who are physically in the salon, rather than constantly answering the phone.
Clients can book, change, or cancel appointments at any time (even at 2 AM) by having a natural, “human-like” conversation with the bot via WhatsApp. Additionally, we implemented automated 24-hour appointment reminders, which dramatically reduced the number of no-shows.
Deployed an internal AI agent trained on Google Drive docs, providing 24/7 instant answers and saving the HR/management team 10+ hours per week on repetitive questions
Transformed a 3-hour manual video workflow into a 3-minute automated task. We used n8n and AI to automatically generate video and publish it to 9 social platforms.
Achieved a 400% increase in lead generation by automating cold outreach. We built an AI engine that scrapes leads and sends hyper-personalized emails at scale.
Reduced customer support response time by 85% with an AI agent. The system instantly resolves common tickets, freeing up the support team for complex cases.
WorkSync uses smart automation and predictive insights to optimize team workflows and enhance communication.
